Terms of sale
These general conditions of sale govern the sale of all products offered on the SOOBAYA website. The customer declares to have read the following provisions before placing an order. By choosing to buy products on the SOOBAYA site, the customer expressly accepts the terms set out below.
Article 1 - Order
On the Internet :www.soobaya.com
The contractual information will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. HOLIDAY WEAR FACTORY SAS reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 2 - Validation
You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by HOLIDAY WEAR FACTORY SAS constitutes proof of all transactions made by HOLIDAY WEAR FACTORY SAS and its customers.
Article 3 - Price
The prices of our products are indicated in euros all taxes included (French VAT of 20%)
HOLIDAY WEAR FACTORY SAS reserves the right to modify the assortment at any time in terms of products and prices depending in particular on the constraints linked to suppliers. But the products will be invoiced on the basis of the rates in force at the time of the registration of the orders subject to availability.
Article 4 – Availability
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this case, indications on the availability of the products are provided to you when placing your order. This information coming directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of a product after placing your order, we will inform you by email or by post as soon as possible. For payment by cheque, in the event of unavailability of all or part of the order, reimbursement will be made at HOLIDAY WEAR FACTORY SAS's option by crediting the customer's bank account or by check no later than thirty days from from the payment of the sums paid by the customer.
Article 5 – Delivery
The products are delivered to the delivery address that you indicated during the ordering process. The times indicated are average times and correspond to processing and delivery times.
In case of deliverable items on different dates given their availability, the delivery time is based on the longest time. However, HOLIDAY WEAR FACTORY SAS reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment. HOLIDAY WEAR FACTORY SAS cannot be held responsible for the consequences due to a delay in delivery. Any order not shipped within 30 days of the order is canceled unless otherwise stipulated and announced in the sales offer.
In case of delay, an email will be sent to you.
In the event of payment by credit or private card, the times indicated are average times and correspond to processing times and delivery for products destined for metropolitan France. In the event of split deliveries, only the products shipped are debited.
In case of payment by check, the order will be processed upon receipt of the check. Consequently, the deadlines applicable in this case are those on the day of receipt of the check and can therefore be modified from those mentioned on the day of placing the order.
Article 6 – Rules
Pay securely by credit card
In order to guarantee you a risk-free and confident purchase, Soobaya has chosen Stripe's secure payment solution. This solution takes care of the entire banking transaction. You provide your bank details only on the secure Stripe site, Soobaya has no access to your bank details at any time. The sale is not considered final until payment is accepted on Stripe's secure area and the order is confirmed by Soobaya.
Article 7 - Satisfied or refunded
You have a period of 14 days from receipt to return the product that does not suit you and thus be reimbursed or benefit from a voucher to be used later.
Path to follow :
- Email us firstname.lastname@example.org the subject "RETURN REQUEST" followed by your order number.
- Send the products to: HOLIDAY WEAR FACTORY SAS "SOOBAYA" 58 AV DE WAGRAM 75017 PARIS
Return costs are your responsibility.
This right of return can only be accepted for complete products, in their original condition and packaging, complete (accessories, instructions, etc.), in perfect condition and accompanied by a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.
Article 8 - Reimbursement
Refunds of products in the cases referred to in Article 6 will be made within a period less than or equal to 14 days after receipt of the products by us.
Reimbursement will be made at the choice of HOLIDAY WEAR FACTORY SAS, by crediting your bank account or by bank check addressed to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted for any reason.
Article 9 - Securing
Our site is subject to an SSL encryption security system for sensitive data related to means of payment.
Article 10 - Customer service
For any information or questions, our Customer Service is at your disposal by email at the email@example.com
Article 11 - Liability
The products offered comply with the French legislation in force and the standards applicable in France. HOLIDAY WEAR FACTORY SAS cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.). It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
The photographs and graphics reproduced and illustrating the products presented are given for information only. HOLIDAY WEAR FACTORY SAS cannot be held liable for non-performance of the contract, in the event of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire, etc.
Article 12 - Applicable law, disputes
This contract is subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.